Ukraine
Discovered is
a Trading name of Destination Store Ltd which is a fully bonded
company company with the CAA (Civil Aviation Authority), ATOL
number 6375 (Air Travel Organiser's Licence).
All bookings are made on the basis you have read and accepted
the following booking conditions. Reading these booking
conditions forms part of your contract with
Ukraine Discovered and
that you have the authority to accept them on behalf of all
persons in the party. Therefore please read these conditions
carefully. The contract is made on the terms of these booking
conditions which are governed by English law, and the
jurisdiction of the English Courts. You may however choose the
law and jurisdiction of Scotland or Northern Ireland if you wish
to do so.
Your Financial Protection
Ukraine Discovered
holds an Air Travel Organiser's Licence (ATOL 6375) issued by
the Civil Aviation Authority. This means your money will be
refunded or you and your party repatriated if already overseas
in the unlikely event of our insolvency. In relation to holidays
with an air segment, we provide this security by way of a bond
held by the Civil Aviation Authority under ATOL number 6375. If
you book arrangements other than an air package, the financial
protection referred to above does not apply.
Your agreement with us
Our contract shall come into existence when we issue our
confirmation invoice, except in the case of bookings made within
10 weeks of departure in which case special conditions apply
(see below). You just pay a deposit of £250 per person
(excluding infants). The balance must be paid 10 weeks before
departure. If the booking is made within 10 weeks of departure
it is deemed to be a late booking and the contract between us
comes into effect upon your confirming to us your acceptance of
the arrangements and our receiving payment. In this case the
full balance must be paid at the time of booking. If the deposit
and/or the balance is not paid in time we may cancel your
booking. If the balance is not paid on time we shall retain your
deposit as per our cancellation charges.
Bookings
Some airlines do not allow access to their live seat 'inventory'
or last seat availability. It is occasionally possible that
after confirming a reservation the airline may reject the
booking. This occurs very occasionally and should it occur, we
will contact you within 48 hours to advise that this situation
has arisen. In this instance we will not be liable for any
additional costs incurred in having to purchase new tickets at a
higher fare. Payment for tickets will be refunded if the seats
are not confirmed by the airline.
Payments and Tickets
We accept all major debit and credit cards (except Diners Club)
and payment by cheque. A 3% charge is levied on all credit card
payments (Amex 3.5%) no charge for Debit Cards. Cheques should
be made payable to Destination Store Ltd. We can only accept a
credit card from one of the passengers stated on the booking.
The ticket delivery address must match the credit card billing
address. Once we have confirmed the booking to you and we have
received payment, your travel documents will be forwarded
approximately two weeks prior to departure. For departures
within 14 days please refer to our travel documents section. In
order to take advantage of special fares, we may be required to
issue tickets well before travel. Cancellation charges of 100%
of the flight cost will be levied if you have to cancel or make
any changes after tickets have been issued (for changes the full
price of the flight will have to be paid again even if the same
flight is used). This also applies to discounted business class
fares.
Travel Documents
Tickets and documentation will be issued and sent within 14 days
of your departure date. It is your responsibility to check all
your written documentation and travel documents when you receive
them and inform us immediately of any discrepancies, so they can
be rectified before your departure. Failure to do so may result
in extra costs being incurred, for which
Ukraine Discovered
cannot be held responsible. Please contact us if you do not
receive your documents within 5 working days of your departure
Insurance
It is a condition of this booking that you are adequately
insured. If you have not taken out the insurance recommended by
Ukraine Discovered, it
is your responsibility to ensure you have sufficient cover for
your trip.
Price
Certain bookings will be subject to a Booking Fee. We will
advise you at the time of booking if this applies and it will be
reflected in the price you pay for your travel arrangements.
Whilst every effort is made to avoid surcharges,
Ukraine Discovered
reserves the right to pass on any cost increase levied by the
suppliers. No surcharge will ever be levied for air tickets
after we have received full payment in cleared funds and tickets
have been issued. The price of your travel arrangements can be
varied due to government action, increase in transportation
costs (e.g. airfares and cost of fuel), changes in dues and
taxes (including VAT) or fees payable for services (e.g. landing
taxes or embarkation/disembarkation fees at ports and airports)
or to reflect fluctuations in exchange rates. In the case of any
small variation, an amount equivalent to 2% of the price of your
travel arrangements, which excludes insurance premiums and any
amendment charges, will be absorbed or retained. For larger
variations this 2% will still be absorbed for increases but not
retained from refunds. In either case there will be an
administration charge of £1.00 per person . If this means that
you have to pay an increase of more than 10% of the price of
your travel arrangements, you may cancel your travel
arrangements and receive a full refund of all monies paid,
except for any amendment charges. Should you decide to cancel
for this reason, you must exercise your right to do so within 14
days from the issue date printed on your final invoice. Whether
you cancel or not you will also be entitled, on the terms set
out in respect of major changes in point 10, to accept an offer
of alternative travel arrangements from us if we are able to do
so and compensation as set out in point 10.
Please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the
price of your travel due to contractual and other protection in
place. The price of your travel arrangements was calculated
using the exchange rates provided by our suppliers.
Changes made by you
If, after our confirmation invoice has been issued you wish to
change your travel arrangements in any way, for example your
chosen departure date or accommodation, we will do our utmost to
make these changes but it may not always be possible. Any
request for changes to be made must be in writing from the lead
name on the booking. You will be asked to pay an administration
charge of £25 per person and any further costs we incur in
making this alteration. You should be aware that these costs
could increase the closer to the departure date that changes are
made and you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. advanced
purchase air tickets) may not be changeable after a reservation
has been made and any alteration request could incur a
cancellation charge of up to 100% of that part of the
arrangements.
Cancellation by you
You or any of your party may cancel your travel arrangements at
any time. Written notification from the lead person on the
booking must be received at our offices. You will be required to
pay the applicable cancellation charges up to the maximum shown
below. Please note that in the case of a part cancellation,
where only certain members of your party cancel, in addition to
incurring the applicable cancellation charges, we will
recalculate the Holiday Cost for the remaining passengers. You
may have to pay the remaining room charges such as single room
supplements. For example, if this results in one person
occupying a twin room, a significant extra charge may apply.
Period before departure within which written cancellation
received Cancellation charge % of price for the travel
arrangements
Over 70 days Deposit
Between 29 and 70 days 50%
Between 15 and 29 days 70%
Within 15 days 100%
Changes made by us
We plan your travel arrangements many months in advance.
Regrettably amendments may sometimes be necessary and errors
occasionally occur. We reserve the right to make changes or
correct errors at any time both before and after our
confirmation. Most of these changes are minor and we will always
try to advise you of these changes before you depart if there is
time. Flight timings and carriers advertised may be subject to
change for operational reasons. The final details will be shown
on your flight tickets and you should check these carefully. If
a major change does become necessary however, we will inform you
as soon as it is reasonably possible if there is time before
your departure. Changes to aircraft type with the resulting lack
of facilities promised at the time of booking are deemed to be
minor changes. A major change involves a change of UK airport
(with the exception of a change from one London airport to
another), destination airport (other than between two airports
serving the same city or resort), time of UK departure by more
than 12 hours, resort area, in the case of tours and cruises a
significant change of itinerary or offering accommodation of a
lower standard than originally booked.
If we have to make a major change you have the following
options:
a) Accepting the altered travel arrangements
b) Cancelling your travel arrangements without charge
If you choose a) we will refund any difference in cost if the
new arrangements cost is lower. If the new arrangements cost is
higher then you will have to pay the extra costs. If you choose
b) we will refund all your monies to you. We will also pay
compensation to you (for either option a) or b) on the following
scale:
Compensation per person (excluding infants) is payable as below
based on the date before your scheduled departure date when a
major change is notified to you.
More than 56 days Nil
29 to 56 days £10
14 to 28 days £20
Under 14 days £30
Force Majeure
Compensation is not payable if we have to make changes for
unusual and unforeseeable circumstances, which we could not have
avoided even with due care. Compensation will not be payable in
the case of Force Majeure i.e. if we are forced to cancel or
change your travel arrangements in any way for reasons of war,
threat of war, riot, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, adverse weather
conditions or other circumstances over which we have no control.
In the event that your travel arrangements are cancelled or
rearranged due to circumstances over which we have no control,
we will provide you with a refund. However, we are not liable in
the event that suppliers, despite every effort, do not refund to
us all or part of the amounts already paid to them for your
travel arrangements and such amounts should be claimed for from
your travel insurance company. Furthermore, should suppliers
charge for any amendments or seasonal supplements due to changes
to your travel arrangements prompted by circumstances over which
we have no control, such charges will be recharged to you and
again, you should claim for these amounts from your travel
insurance company.
Force Majeure incidents may also occur during your holiday,
either in the resort or country you are in, or elsewhere but
affecting your onward or homeward journey. If you are requested
to return home early or move hotels for your safety, or whilst
your inbound / onward flight is rescheduled, we will not pay
compensation for downgrades or facility changes and cannot
refund unused components. If you choose not to change hotels
during such delays, we will be unable to consider a refund of
additional costs you incur. If you choose to make your own way
home and not accept or wait for your confirmed carrier to offer
the rescheduled journey, we are unable to consider a refund of
any accommodation, welfare or transport costs you incur, and
cannot guarantee a refund of your unused costs.
Cancellation by us
We reserve the right in any circumstances to cancel your travel
arrangements. For example, if the minimum number of clients that
we require for a particular tour or arrangement is not reached,
we may have to cancel it. If we are unable to provide the booked
travel arrangements you can either have a refund of all monies
paid or accept an offer of alternative travel arrangements of
comparable standard, if available. If it is necessary to cancel
your travel arrangements, compensation will be payable as
detailed above. We will not cancel a booking after the final
balance due date unless you fail to pay the balance or in the
case of force majeure.
If you have a complaint
If you have a problem during your holiday, please inform the
relevant supplier Hotelier, Resort Representative or our local
agent immediately who will endeavour to put things right. If
your complaint is not resolved locally, please obtain a written
report from the supplier of the services in question (or our
Representative if applicable) and follow this up within 28 days
of your return home by writing to our Customer Services
Department at
Ukraine Discovered,
giving your booking reference and all other relevant
information. Please keep your letter concise and to the point.
This will assist us to quickly identify your concerns and speed
up our response to you. If you fail to follow this simple
procedure we will have been deprived of the opportunity to
investigate and rectify your complaint whilst you were in the
resort and this may affect your rights under this contract.
Our Liability to you
We accept responsibility for ensuring that the travel
arrangements you book with us are supplied as described in
promotional material. We will always endeavour to ensure that
any special requests you may make e.g. non smoking rooms are
fulfilled, however we can never guarantee such requests. If any
part of your travel arrangements are not provided as promised
due to the fault of our employees, agents or suppliers, we will
pay you appropriate compensation if we agree this has affected
the enjoyment of your holiday. We accept responsibility should
you or any member of your party suffer death, personal injury or
illness as a result of any failure to perform or improper
performance of any part of our contract with you by any of our
agents, suppliers or sub-contractors (providing they were at the
time carrying out work authorised by us except where the failure
to perform or improper performance was due to:
a) your own acts or omissions
b) those of a third party not connected with the provision of
your holiday and which were unforeseeable or unavoidable
c) an event which could not have been foreseen or avoided even
with all due care.
Our liability in all cases (except death or personal injury)
shall be limited to a maximum of twice the cost of your travel
arrangements excluding insurance premiums and amendment fees.
However our liability in respect of carriage by air, sea and
rail and the provision of accommodation is limited in the manner
provided by the relevant international conventions and
conditions of carriage. You can ask for copies of these
international conventions from our offices. It is a condition of
the acceptance of liability above that you notify us of any
claim in accordance with the conditions relating to complaints.
Where any payment is made to you or any members of your party
that person must assign to us or our insurers any rights they
may have to pursue any third party. They must furthermore agree
to fully co-operate should our insurers or we wish to enforce
those rights.
Personal Injury unconnected with your
booked travel arrangements
If you, or any member of your party, suffer death, illness, or
injury whilst overseas arising out of an activity which does not
form part of your travel arrangements or an excursion arranged
through us we shall at our discretion, offer advice, guidance
and assistance to help you in resolving any claim which you may
have against a third party, provided we are advised of the
incident within 90 days of its occurrence. Where legal action is
contemplated our written consent must be obtained. If the person
concerned is successful in obtaining a costs order against a
third party or to recoup costs under any insurance policy they
may have, we shall be entitled to recoup from that person the
costs actually incurred by ourselves. Our costs in respect of
you and any member of your party shall not exceed a total of
£5,000.
Conditions of Carriage
When you travel with a carrier, the conditions of carriage of
that carrier will apply, some of which may limit liability. The
conditions of carriage of that carrier are incorporated into
this contract. You may ask for copies of the relevant conditions
of carriage from our offices. This web site is our
responsibility, as your tour operator. It is not produced on
behalf of, and does not commit the airlines mentioned herein or
any airline whose services are used in the course of your travel
arrangements. Please note that in accordance with Air Navigation
Orders in order to qualify for infant status an infant must be
under 2 years of age on the date of return flight.
Passport, Visa and Health Requirements
All passport, visa, travel insurance and health certificate
requirements are your responsibility and
Ukraine Discovered
accepts no liability for any delay or expense incurred through
any irregularity in your documents. Visa requirements and
conditions vary by country and nationality and can change. Visit
www.fco.gov.uk for further information, however please note that
we cannot be held responsible for the accuracy of information on
this website.
International Conventions
If any international convention applies to or governs any of the
services or facilities arranged or provided by us, or provided
by any of our suppliers, and you make a claim against us of any
nature arising out of death, injury, loss or damage suffered
during or as a result of the provision of those services or
facilities, our liability to pay you compensation and/ or the
amount (if any) of compensation payable to you by us will be
limited in accordance with and/ or in an identical manner to
that provided for by the international convention concerned (in
each case including in respect of the conditions of liability,
the time for bringing any claim and the type and amount of any
damages that can be awarded). International Conventions which
may apply include: in respect of international air travel, the
Warsaw Convention 1929 (including as amended by the Hague
Protocol of 1955 and by any of the additional Montreal Protocol
of 1975) or the Montreal Convention 1999; in respect of rail
travel, the Berne Convention 1961; in respect of carriage by
sea, the Athens Convention 1974; in respect of carriage by road,
the Geneva Convention 1973; and, in respect of the provision of
accommodation, the Paris Convention 1962, which limit the amount
of compensation that you can claim for death, injury, delay to
passengers and loss, damage and delay to luggage. You can get
copies of the relevant conventions if you ask us. For the
avoidance of doubt, this means that we are to be regarded as
having all benefit of any limitations of compensation contained
in any of these conventions or any other international
conventions applicable to your travel arrangements.
Website Accuracy
Our programmes are planned and produced many months in advance
of its commencement of validity. Every effort is made to ensure
that the details, description and prices contained in the
holidays and on our website are correct, based on inspections,
and information passed to us by our suppliers. However changes
do occur, sometimes at short notice and therefore we will advise
you at the time of booking, or if after booking as soon as
possible of any such changes to our published information. It is
not always possible for us to control all elements of the
holiday whereby advertised facilities can sometimes become
unavailable at short notice due to inclement weather conditions,
lack of demand, emergency repair works, etc.
Itineraries
Many of these holidays involve travelling, touring, local
flights or cruises, sometimes large distances and across
borders. Whilst we make every effort to adhere to the itinerary
printed it should be understood that changes may be necessary
once the holiday has commenced due to influences such as
weather, political, or transport conditions.
Changes made after travel
If, after your departure, a significant part of your Package
cannot be provided, you will be offered a suitable alternative
if possible. If it is not possible to offer you a suitable
alternative or, for good reasons, you do not accept the
alternative arrangements, we will return you to the place of
your departure. If appropriate, we will also pay you
compensation, unless your return has been due to circumstances
beyond our control. The amount of compensation will be
reasonable, taking account of all the circumstances. If any part
of these Booking Conditions is found to be invalid, or
unenforceable, then the remainder of the conditions will not be
affected, and remain valid and enforceable.
Registered Office:
Ukraine
Discovered
Axis House
242 Bath Road
Heathrow
UB3 5AY
United Kingdom
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